How to create a Logirate account

Welcome to Logirate. Logirate helps you verify drivers before hiring, monitor performance in real time, and streamline your operational activities in your company.

To create your account and begin managing your driver operations, follow the sign-up process below.

What you need before you start

Ensure you have the following information ready:

  • Your registered business name
  • Business registration number
  • Active email address
  • Phone number
  • Approximate fleet size
  • Delivery vehicle types

Step-by-step sign-up process

1

Enter your business information

Business Name: Enter your legally registered company name

Business Registration Number: Provide your official business registration number

2

Select your role

Choose the option that best describes your position:

  • Founder/C-level
  • Fleet Manager
  • Operations Manager
  • Logistics Manager
  • Distribution Manager
  • Fleet Owner

If your role is not listed, click 'Role not listed' and enter your custom title in the field that appears. This helps us understand our user base and improve the platform.

3

Select your industry type

Choose your primary industry from the dropdown.

4

Indicate your fleet size and operations

Select the range that matches your fleet: <10, 10-50, 51-100, 101-500, or +500 vehicles.

5

Typical role:

Select your primary operating area: Interstate, Intrastate, Rural, or Long Haul.

6

Delivery vehicle type

Select all vehicle types you operate: Auto-rickshaw (Keke), Bus, Cars, Tricycle, or Vans.

7

Create your password

  • Minimum 8 characters
  • At least one uppercase letter (A–Z)
  • At least one number (0–9)
  • At least one special character (!@#$%&, etc.)
  • The system will validate your password as you type.
8

Accept terms and verify

Review and accept the Logirate Terms of Use and Privacy Policy.

9

Submit your registration

Click the Submit button. The system will send a 6-digit OTP to your email for verification.

OTP email verification and account activation

After submitting your sign-up form, you must verify your email address to activate your Logirate account.

1

Receiving your verification code

  • A 6-digit OTP (One-Time Password) is sent to the email address you provided during registration.
  • The email is sent from Logirate and should arrive within a few minutes.
  • Check your inbox and spam/junk folder if you do not see it immediately.
2

Entering your OTP

  • Return to the Logirate OTP verification screen.
  • Enter the 6-digit code exactly as it appears in the email.
  • Click "Verify" to complete the process.
3

Did not receive the OTP?

If the code does not arrive:

  • Click "Resend OTP" on the screen
  • Wait up to 5 minutes for delivery
  • Ensure you entered the correct email address during sign-up.
  • Check spam, promotions, or junk folders

Please note

If issues persist, contact support at rateductsales@gmail.com

4

After successful verification

Once your OTP is validated

  • You receive a welcome email confirming your account is active
  • You are redirected to the Logirate sign-in page.
  • You may now proceed to sign in and begin exploring the platform.

How to reset your password

If you forgot your password, follow the steps below:

1

Go to the Sign In page and click “Forgot Password”

  • Launch the Logirate sign-in screen.
  • Select the reset-password option to begin the recovery flow.
2

Enter your registered email address

  • Use the email linked to your Logirate account.
  • Submit the form to receive the recovery email.
3

Check your email and open the reset link

  • Look for the reset email in your inbox and spam/junk folders.
  • Open the secure link to continue the recovery process.
4

Create a new password and sign in again

  • Choose a new password that meets the requirements above.
  • Return to Logirate and sign in with your updated credentials.

Completing your KYC verification

KYC (Know Your Customer) verification is mandatory for all Logirate partner companies. Until your KYC is approved, some features remain restricted.

When KYC is required

Upon first login, a banner appears at the top of your dashboard prompting you to complete KYC. You can navigate the interface, but any attempt to interact with operational features (such as adding/hiring a driver, viewing driver's active companies, previous companies or hiring conflict) will trigger the KYC form.

Information required for KYC

The information required depends on your business type:

  • Sole proprietor: You only need to provide information for one director.
  • Limited liability company: You need to provide information for two directors.
  • Public liability company: You need to provide information for two directors.

For each required director, you must provide:

1

Name of director

Enter the full name of the director.

2

Means of identification

Select one from the dropdown:

  • NIN (National Identification Number)
  • International Passport
  • Driver's License
3

Upload identification document

  • Upload the corresponding ID in PDF format only.
  • Ensure the document is clear, legible, and matches the director's name.

Submitting your KYC

  • Fill in all required fields.
  • Upload all necessary documents.
  • Click "Submit".

The system records the submission date and time and sets your KYC status to Pending. Your submission is forwarded to the Logirate team for review.

KYC status tracking

  • Monitor your status in Settings > Business Information:
  • Pending: Under review. Wait for approval.
  • Approved: Full access granted. The dashboard banner is removed.
  • Declined: Resubmission required. See below.

If your KYC is declined

Common reasons for decline include:

  • Documents do not match the submitted business information
  • Missing required documentation
  • Incorrect or unclear document uploads
  • Invalid identification type

To resubmit:

  • Review the decline reason.
  • Revisit the KYC form.
  • Correct errors and upload accurate documents.
  • Submit again.

The system resets your status to Pending and forwards the updated submission for re-review. You will receive an email update when your status changes.

Navigating the dashboard before and after KYC approval

Your Logirate dashboard experience changes based on your KYC verification status. Here is what to expect at each stage.

Before KYC approval (Restricted features)

When you first sign in after email verification

  • The dashboard displays with a KYC completion banner at the top.
  • You can explore the interface, but some key features remain locked. Any click on a functional CTA (such as "Hire Driver", "View active companies", or "View previous companies" or hiring conflict) will redirect you to the KYC form.

This ensures all partner companies are verified before accessing sensitive driver data.

After KYC approval (Full access)

Once your KYC is approved

  • The banner is removed.
  • All features become fully functional.

You can now:

  • Create drivers via single or multiple entry
  • Assign vehicles
  • Search and hire drivers
  • View and update driver performance
  • Manage hiring conflicts
  • Access driver data and performance analytics

Understanding your dashboard

Your Logirate dashboard gives you a quick overview of your drivers, vehicles, performance, ratings, and incident reports. It helps you understand what is happening across your account at a glance.

Dashboard Overview

1

Total drivers

Shows the total number of drivers currently associated with your company. The percentage below the number shows how the total has changed compared with the previous month.

2

Total vehicles

Shows the total number of vehicles added to your company account. The percentage below the number shows how the total has changed compared with the previous month.

3

Assigned drivers

Shows the number of drivers currently assigned to a vehicle. The percentage below the number shows how the number has changed compared with the previous month.

4

Exceed rate

Shows the percentage of your drivers who are performing above the established baseline.

5

Vehicle status

The Vehicle Status section shows the total number of vehicles on your account and their current status.

  • Active vehicles: Vehicles currently active on your account.
  • Inactive vehicles: Vehicles that are currently inactive.
6

Driver type distribution

This section shows the number of drivers based on their employment type.

  • Gig drivers: Drivers working with your company on a gig basis.
  • Exclusive drivers: Drivers working exclusively with your company.
7

Rated drivers

The Rated Drivers section shows drivers who have received customer ratings. This section is updated weekly.

You can see:

  • Driver name: The name of the driver.
  • Rating: The driver's average customer rating.
  • Trips: The number of trips associated with the driver.
  • LogiScore: The driver's LogiScore.

This section helps you quickly see drivers with customer ratings and their performance at a glance.

8

Vehicle volume by type

This section shows how your vehicles are distributed across different vehicle categories, such as:

  • Keke
  • Bus
  • Van
  • Car
  • Truck
9

Total incident report

This section gives you an overview of reported incidents involving your drivers. It shows:

  • Total reports: The total number of incident reports.
  • Theft reports: The number of reported theft incidents.
  • Accident reports: The number of reported accident incidents.
10

Average incident severity

The dashboard also shows the average severity of reported incidents on a scale of 1–5.

  • Average theft report severity: The average severity of reported theft incidents.
  • Average accident report severity: The average severity of reported accident incidents.

Note: Dashboard insights are based on your company's available data and historical activity on Logirate. Some metrics may change as you add new drivers, vehicles, trips, ratings, and incident reports to your account.

Need help?

If you encounter any issues during setup:

  • Browse the relevant knowledge base category for detailed guides.
  • Contact Logirate support via 24/7 live bot chat or email at rateductsales@gmail.com